Privacy policy
Privacy Policy
This Privacy Policy explains how [store legal name] (FestiGlow, we, us), located at [store address], collects, uses and shares your personal information when you visit or make a purchase from our store.
Information We Collect
- Order information: when you buy from us, we collect your name, billing and shipping address, email address, phone number and payment information. Payment details are processed securely by our payment providers and are not stored by us.
- Device and usage information: when you browse our store, we automatically collect information such as your IP address, browser type, time zone, the pages you view and how you interact with the site.
- Cookies and analytics: we and our service providers use cookies, pixels and similar technologies to keep your cart working, remember your preferences and understand how visitors use our store. We may use analytics and advertising tools, such as Shopify analytics and social media pixels, to measure and improve our marketing.
- Messages: if you contact us, we keep the information you send so we can help you.
How We Use Your Information
- To process and ship your order and send order and shipping updates.
- To answer your questions and handle returns or refunds.
- To protect our store against fraud and abuse.
- To improve our store and, where you've agreed, to send you marketing emails. You can unsubscribe at any time.
Sharing Your Information
We share your information only as needed to run our store, including with:
- Shopify, which hosts our online store.
- Payment processors that handle your payment securely.
- Shipping carriers and fulfillment partners that deliver your order.
- Analytics and advertising providers that help us understand and reach our customers.
We may also share information when required by law or to protect our rights. We do not sell your personal information.
Your Rights
Depending on where you live, you may have the right to access, correct or delete the personal information we hold about you, to opt out of certain uses such as targeted advertising, and to opt out of marketing emails. To make a request, email us at [your support email]. We will not treat you differently for exercising your rights.
Data Retention
We keep order information for as long as needed for our records, including tax and accounting purposes, unless you ask us to delete it and we are not required to keep it.
Changes
We may update this policy from time to time. The latest version will always be posted on this page.
Contact
Questions about your privacy? Contact [store legal name] at [your support email] or by mail at [store address].