Refund policy

Refund and Return Policy

We want you to be happy with your FestiGlow. If it's not right for you, you can return it within 30 days of delivery.

Condition of Returns

• Items must be returned in their original condition, with all parts, including the rail, hooks, light strands and controller.
• Please include the original packaging whenever possible.
• Items that are damaged through misuse, or are missing parts, may not be eligible for a full refund.

Damaged or Wrong Items

If your FestiGlow arrives damaged, defective or isn't what you ordered (for example, the wrong length), email us within 30 days of delivery with your order number and a photo of the problem. We'll send you a replacement at no cost to you, or a refund if a replacement isn't available.

How to Start a Return

• Email [your support email] with your order number and the reason for your return.
• We'll reply with return instructions and the return address. Please don't send items back without contacting us first.
• Unless the item was damaged, defective or incorrect, return shipping costs are paid by the customer.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method. Depending on your bank or card provider, it may take a few business days for the refund to appear.